Payment Information

Last Updated: October 22, 2026

Methods available at checkout

Available payment methods are only those shown at checkout for your order. Availability can vary. We do not advertise or promise a specific payment brand or wallet unless it is displayed in your checkout.

Total before order

Prices are displayed in US dollars. Before you submit an order, checkout displays the selected items, shipping charge, applicable taxes, currency, and total.

Authorization and temporary holds

Your bank or payment provider may authorize a payment or place a temporary pending hold while it verifies a transaction. A pending authorization is not necessarily a completed charge. The provider or financial institution controls how quickly a pending hold is released.

Declined or duplicate-looking charges

If a payment is declined, check your billing details and the checkout options or ask your bank or payment provider. If a pending or duplicate-looking transaction appears, check whether it is an authorization hold. If two completed charges remain, email support@altruana.com with the order number and the dates and amounts shown. We will check the order record and coordinate any necessary correction with the payment provider.

Payment security

Never send a full card number, card security code, password, or one-time verification code to Altruana by email or phone. Altruana does not ask customers to transfer money to a personal account, send cryptocurrency, or pay outside checkout to complete an order. Do not use off-site payment links unless they are displayed by the store checkout.

Refunds

Approved refunds are issued to the original payment method where possible. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. An unshipped cancellation receives a prompt refund and does not wait for receipt or inspection.

See Refund Policy, Shipping Policy, Privacy Policy, and Contact.