Altruana offers shopping bags, reusable organizers, and cutlery pouches for carrying daily essentials, organizing small items, or bringing reusable cutlery for meals and outings. Product details vary by item.

Altruana is an independent online retailer, not the manufacturer. A listing does not imply manufacturer endorsement or affiliation unless it expressly says so. Product and brand names belong to their respective rights holders.

Standard delivery is available to the 50 US states and the District of Columbia. US territories and military addresses are not included. We do not offer international delivery.

Standard shipping is free with no minimum purchase.

Please allow an estimated 1-2 business days for processing. Business days are Monday through Friday, excluding US federal holidays.

Transit is estimated at 2-4 business days, for an estimated total of 3-6 business days from order processing through delivery. Weekends, US federal holidays, carrier operations, weather, and other events can affect timing. These ranges are estimates, not guarantees.

Tracking information will be shared after dispatch when tracking is available for the shipment. Contact support if you need help locating your order.

Contact support@altruana.com promptly with your order number. A change or cancellation may be possible before shipment. If an order has not shipped and is cancelled, we will issue a prompt refund. Changes may not be possible after an order is in transit.

Request a return within 30 calendar days after delivery. The item must be unused and undamaged, with all pieces and accessories that were included. Items that are damaged, defective, incorrect, missing, or materially different from the listing are handled separately under the Refund Policy.

Email support@altruana.com with your order number, the item, and the reason for the request. Wait for return instructions before sending anything. If approved, we will provide a prepaid return label and the correct return destination.

Altruana pays the return shipping for an approved qualifying return and provides a prepaid label. Do not use the business correspondence address as a return destination.

No. Altruana does not charge a restocking fee for an approved return.

Altruana does not offer exchanges. If you need a different item, contact support about return eligibility and place a separate order if you choose.

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact support@altruana.com promptly with your order number and a description of the issue. We will review the issue and provide the applicable remedy under the Refund Policy and applicable law. Do not send the item to the correspondence address.

Available payment methods are shown at checkout and can vary. Checkout shows the order total, including applicable taxes and shipping, before you place the order.

Use the stores cookie or privacy controls where shown, and visit Your Privacy Choices for available sale, sharing, or targeted-advertising opt-outs. A dismissed banner does not by itself mean you consented to optional tracking. Where required by law, we treat a valid Global Privacy Control signal as an opt-out request.

Use Your Privacy Choices at /pages/data-sharing-opt-out for available controls, or email support@altruana.com with Privacy Request in the subject. Depending on applicable law, you may request access, correction, deletion, portability, or opt out of sale, sharing, or targeted advertising. We may need to verify your identity or an agents authority.

Email: support@altruana.com

Phone: +1 (843) 987-7869

The business correspondence address is 532 W Virginia Rd, Georgetown, SC 29440, United States; it is not a walk-in retail location or return destination.